Shipping

The Hair Real provides free shipping across India for orders above ₹1,000. All of the packages are shipped out from our manufacturing unit in Chennai, India.

Since we are manufacturers and have our own manufacturing units from our parent company Sri Sai Ram Hair Industries, we do not rely on anyone for the products we supply. All of the hair packaged out is thoroughly checked multiple times, to ensure that there won’t be any chances of return. It takes 1-5 business days to process your order and for custom orders it takes 1-2 weeks to process (unless specified otherwise) and we ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery but do process orders even on Saturdays.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.


Country

Carrier & Timing

Shipping Fee

Taxes & Duties

India

Delhivery/Blue Dart Express 2-5 Business Days

FREE for above ₹1,000

18% GST Included

Italy & Africa

 FedEx or DHL Express 3-5 Business Days

 ₹4,000

Charged by Country

Others

 FedEx or DHL 7-15 Business Days

 ₹3,000

Charged by Country


*Please check import taxes in your country 

There are a few reserved areas as categorized shipping agents, will take the list given below.  

North East States like Arunachal Pradesh, Mizoram, Nagaland, Tripura and Sikkim.  The other hill stations are Himachal Pradesh, Jammu & Kashmir, Assam, Manipur, Meghalaya and the other one is Port Blair


SHIPPING POLICY

To ship our packages we use express shipping. All orders take 1-2 weeks to process and if any custom orders it may take 1-2 weeks to process. We require 3-5 business days for delivery (except African countries which take 7-15 business days) after it ships depending on its destination. Shipping confirmation and tracking are available via email as soon as your order ships.

If any domestic shipments are returned back to us for reasons like customer unavailable, wrong/ incomplete shipping details or customer rejected the parcel, there will be a deduction of ₹200 and a store credited is issued for the remaining balance.


INTERNATIONAL ORDERS

The Hair Real is not responsible for any fees (customs fees or taxes) associated with your shipment upon delivery.

All our international orders are shipped DDU (Delivered Duty Unpaid) from our warehouse in Chennai, India. This means that these fees are not included in the price of your purchase on our website. Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by The Hair Real. The charges need to be paid in order to collect the package. 

We are NOT liable for any shipments rejected by the customer and will not be accepting any returns for them