Cancellation Policy

We accept modifications in the order or shipping address if mentioned within 24 hours of placing the order, only if emailed on care@thehairreal.com. However, we cannot promise a modification in the order as our order processing starts once the order is received.

Cancellations are accepted within 24 hours only but a store credit is issued when cancelled, not a refund. If there is a sale that’s announced, no cancellations will be made to avail the sale. We can process the store credit after the sale ends.

During Sale 

  1. No cancellations or changes will be done once the items are purchased under sale. 
  2. There will be no returns or exchanges valid on any of the items purchased on sale. 
  3. No previous orders will be cancelled to avail the sale.

Please place your orders keeping the above in mind.